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Zoe

Zoe is Zoovu’s AI product expert for ecommerce. It helps shoppers ask product questions, understand features, compare options, and move toward a decision using your product data and supporting content such as manuals and guides.

Zoe

Zoe is modular by design. It is made up of AI skills that can be used on their own or combined into different experiences depending on where Zoe appears and what you want it to do.

These skills include:

  • AI Chat
  • AI Guided Questions
  • AI Compare
  • AI Attributes
  • AI Personalized Product Descriptions

Different touchpoints need different kinds of help. On a product detail page, Zoe might focus on answering product questions and explaining attributes. On a product listing page or search results page, Zoe can combine chat, guided questions, comparison and attribute explanation to help shoppers narrow down their options.

Zoe can be used across multiple ecommerce experiences, including:

  • product detail pages
  • product listing pages
  • search results pages
  • assistants and configurators
  • customer portals

Zoe is also designed to be controllable. Teams can define tone, outputs and guardrails, so that it stays aligned with brand and governance requirements while still adapting to different use cases. Zoe is modular by design. It is made up of AI skills that can be used on their own or combined into different experiences depending on where Zoe appears and what you want it to do.

These skills include:

  • AI Chat
  • AI Suggested Questions
  • AI Compare
  • AI Attributes
  • AI Personalized Product Descriptions

Different touchpoints need different kinds of help. On a product detail page, Zoe might focus on answering product questions and explaining attributes. On a product listing page or search results page, Zoe can combine chat, guided questions, comparison and attribute explanation to help shoppers narrow down their options.

Zoe can be used across multiple ecommerce experiences, including:

  • product detail pages
  • product listing pages
  • search results pages
  • assistants and configurators
  • customer portals

Zoe is also designed to be controllable. Teams can define tone, outputs and guardrails, so that it stays aligned with brand and governance requirements while still adapting to different use cases.

To activate Zoe, please contact your Zoovu representative or send a message to the Customer Success Team.