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Add a Digital Assistant to search results

Improve your search experience by displaying a contextually relevant digital assistant that helps customers find the right products. When search results feel overwhelming, the assistant asks key questions to narrow down choices based on customer needs.

Custom result

Step 1: Create a custom result​

  • Navigate to Results Manager > Custom Results.
  • Create a new custom result.

Custom result

  • Name the result and select the source: Assistant.
  • Make sure that the "Enter manually" toggle is turned off.
  • Click on the menu and select your assistant from the dropdown. All published assistants within your Conversation Studio account are available here.

Custom result

Step 2: Configure the result mapping​

  • Go to the Results Mapping section in Results Manager.

Custom result

  • Create a trigger for when the assistant should appear, e.g. search query matches category .
  • Once a trigger is added, you will see options on the left half of the screen. Select "+Add custom result**.
  • Select the result mapping created for your assistant.
  • Click "Save" in top right corner.

Custom result