Connect and fetch product data (without Data Platform)
You can connect your product catalog to Zoovu and fetch it from an external server, keeping your product data updated without manual uploads. You can set this up as a one-time fetch or a regular automatic update.
Step 1: Access the feed settings
- Select your assistant in Conversation Studio.
- Go to the Catalog tab.
- Scroll to the automated feed settings on the right-hand side.
Step 2: Fetch the catalog
Fetching the catalog means importing your product data from an external source into your assistant.
Upload a CSV file (single catalog editor) or provide the link to your file under Automated feed settings (multiple catalog editor).
Provide:
- URL to your server – the direct path to the file you want to fetch
- Access credentials – if access to the file is restricted
- Known hosts entry – only for SFTP connections, the SSH key needed to authorize the connection
The automated feed supports fetching files from HTTP, FTP, or SFTP servers. If you are using an SFTP server, you must whitelist Zoovu’s IP address: 52.137.10.121.
If you need help setting this up, contact your hosting provider or Zoovu support.
Test the connection
Click Test connection to make sure Zoovu can access the file. If it's successful, you will see a confirmation message.
If you are connecting to an SFTP server, you must whitelist Zoovu’s IP address: 52.137.10.121.
Start fetching
Click Fetch product catalog to start uploading the file.
Zoovu will:
- access the file
- analyze the data
- suggest attribute types based on your data (you can adjust these later)
Configure your CSV file
You can define how Zoovu interprets your CSV file before the data is processed:
| Setting | Meaning | Examples |
|---|---|---|
| Encoding | How text characters are interpreted | UTF-8, ISO-8859-1 |
| Separator | What separates one value from another | Comma, semicolon |
| Delimiter | What groups multiple words into one value | Quotation marks |
| Escape character | Symbol used to treat separators as normal text | Backslash |
Map your fields
If your file uses different field names than Zoovu expects, map them manually. Zoovu will suggest mappings based on your file.
If some fields are missing or certain products could not be imported, you will receive a notification.
Step 3: Schedule regular updates
If you want Zoovu to keep your catalog up-to-date automatically:
- In a single catalog editor, you’ll find scheduling options under the Fetch settings.
- In a multiple catalog editor, select Set up the feed.
Set up the update schedule
- Choose a start date by clicking the calendar icon under Feed schedule.
- Set how often Zoovu should fetch updates (daily, weekly, etc).
Enable catalog structure updates
Turn on the "Update catalog structure" toggle if you want Zoovu to automatically recognize and add any new attributes coming from future feeds.
New attributes will be added automatically. If an attribute is missing in the new feed, it will be flagged but not deleted, to keep your assistant working properly.
Step 4: Activate the data feed
Click Activate feed to turn on automatic fetching.
You can manually fetch the catalog at any time if you want to refresh your data between scheduled updates.
How automatic feed updates appear in Zoovu
When the automated feed is active:
- updates apply directly to the live version of the assistant
- customers see the updated products immediately on the live site
- inside the Zoovu platform, updated products will appear in the updates state within the Catalog tab
To view the refreshed catalog inside Zoovu (not just on the live site), manually re-fetch the catalog using the Fetch products action.