Add answers
The settings for answers or options depend on the type of question, feature, or filter they are linked to. This guide outlines the actions you can take for each answer or option and provides links to detailed instructions.
Add images to answers
You can include images with answers or options to make them more visually appealing.
Upload images to Conversation Studio's library or your own content management system.
Click on the image icon next to the answer to add a picture to it.
Here's an example of a Digital Assistant's question and answers:
Image requirements for answers:
- Format - .jpg, .png, .svg, .gif
- Size - Maximum file size is 2MB, but under 100KB is recommended for faster performance.
- Dimensions - The longest side should be at least 500px, with a recommended size of 700px.
- Resizing - Answer images are scaled based on screen size and the number of images per row.
- Layout - Use square images for square layouts. Avoid wide rectangular images if there are more than three images per row.
- Padding - Keep the main subject centered and leave 15% padding on the edges to prevent details from being cropped.
Define recommendation logic
Recommendation logic determines which products are shown to customers and in what order.
Select a question and click on the cube icon to edit recommendation logic:
There are three main components to recommendation logic:
- Mapping rules - Match answers to products. For example, customers selecting "pink" will be shown pink items.
- Answer-based sorting rules - Prioritize products based on the customer's answer. Products matching the selected answer are displayed first.
- Bias rules - Assign ranking to products based on the customer's answer. Higher-ranked products appear at the top, followed by those sorted using answer-based and default sorting rules.
