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Results pages

Assistants support multiple results types - top product, product list, bundles, or advanced search - so you can pick what fits your use case best.

Add a results page​

In the Flow tab, insert a results page after your questions or configurator.

Discovery Experience

Edit a results page​

To customize a results page:

  • click on the results page node on the canvas in the Flow tab.
  • click the shopping cart icon to open the results page configuration panel.

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  • In the configuration panel, click the plus (+) icon to add components to your page:
    • Top Products
    • Bundles
    • or Search results (if Search is activated in Search Studio)

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Configure the results page​

Go to the results page and click “Edit results page configuration.” Choose the components you want to include:

Top product & recommendations​
  • Select a catalog to use as the data source.

This catalog is also used for the Search Filters component.

Bundle recommendations​
  • Select multiple catalogs: one as the highlighted (main) catalog and others as regular ones.
  • Use the relations section to configure connections between catalogs.

Discovery Experience

These settings are used in the Bundle component in Experience Designer.

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Advanced recommendations​
  • Choose a catalog and an existing search configuration from Search Studio.
  • In Experience Designer, drag and drop the Advanced Search component onto your results page.

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Routing​

Each results page can be connected to specific questions in your flow to create custom customer journeys based on their answers.

Create a route connection​

To connect a question to a results page:

  • In the Flow tab, locate the question you want to route from.
  • Click the dot in the top right corner of the question node.
  • Drag the connection line to your results page.
  • Give your route a descriptive label (e.g. "Search", "Budget Options", "Premium Products").

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Set up your routing logic​

Once you've made the connection, it's time to decide what triggers it:

  • Click on your question node to open its settings.

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  • Set up conditions for each route.
  • In route settings, choose what customer action should lead to this results page:
    • Simple answer routing: "If they pick Answer B, send them here".
    • Multiple conditions: Create rules under "Conditional routing". You can combine answers from different questions by adding several rules.

Discovery Experience

Real-world routing examples​

Here are some ways our customers use routing to create better experiences:

  • When customers give vague answers or seem unsure, route them to a search-enabled results page where they can explore on their own terms.
  • Send price-focused customers to your "Great Value" results page, while routing feature-seekers to your "Premium Options" page.
  • After asking about intended use, route the answer to a configurator.

Style in Experience Designer​

Open Experience Designer to edit the layout of your results pages.

  • Use the page selector above the canvas to select the results page.
  • Use the components bar underneath the canvas to drag and drop additional components.

Discovery Experience